Privacy Policy

At Ontario ABA Therapy, we are committed to protecting the privacy and confidentiality of the individuals and families who trust us with their care. As a provider of ABA (Applied Behaviour Analysis) therapy services in Ontario, Canada, we follow applicable privacy laws, including the federal Personal Information Protection and Electronic Documents Act (PIPEDA) and Ontario's Personal Health Information Protection Act, 2004 (PHIPA), along with other relevant provincial regulations.

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information — including personal health information — when you interact with our services.

1. Scope of This Policy

This Privacy Policy applies to:

• Individuals who access or use our ABA therapy services;
• Visitors to our website (ontarioabatherapy.com);
• Individuals who communicate with us via phone, email, text message, forms, or other channels;
• Participants in our programs, consultations, assessments, or events.

It applies to both Personal Information (information that identifies you) and Non-Personal Information (data that does not directly identify you), and to Personal Health Information as defined under PHIPA.

2. Information We Collect

Personal & Health Information

We may collect the following types of information:

• Full name of the parent/caregiver and the child/client;
• Email address, phone number, and mailing or billing address;
• Payment and insurance details;
• Child/client information relevant to therapy, including diagnosis, assessment results, program goals, session notes, and progress data.

How We Collect It

We collect information when you:

• Fill out contact or inquiry forms on our website;
• Register for services, assessments, or consultations;
• Subscribe to newsletters or updates;
• Make payments; or
• Communicate with us via phone, email, or SMS.

We may also receive information from third parties such as funding programs (e.g., the Ontario Autism Program), payment processors, or referral partners, with your consent or as permitted by law.

Non-Personal Information

We may automatically collect IP address and browser type, device and operating system, website usage data (pages visited, time spent), and interaction preferences, via cookies and analytics tools.

3. How We Use Your Information

We use your information to:

• Provide, deliver, and manage ABA therapy services;
• Conduct assessments and build individualized programs;
• Process registrations and payments;
• Communicate with you regarding services, appointments, updates, or inquiries;
• Improve our website and user experience;
• Maintain security and prevent fraud; and
• Comply with legal and regulatory requirements in Canada.

4. Consent

By providing your personal information, you consent to its collection, use, and disclosure as outlined in this policy. You may withdraw your consent at any time, subject to legal or contractual obligations, by contacting us using the details below. Withdrawing consent may affect our ability to provide certain services.

5. Sharing and Disclosure

We do not sell or rent your personal information. We may share your data with trusted third-party service providers such as:

• Payment processors;
• Website hosting providers;
• Email and communication platforms;
• Analytics and IT service providers.

These parties are required to maintain confidentiality and use information only for authorized purposes. We may also disclose information where required by Canadian law or legal process.

SMS consent and phone numbers will not be shared with third parties for marketing purposes.

6. Cookies and Tracking Technologies

We use cookies to enhance website performance, understand user behaviour, and improve content and user experience. You can disable cookies through your browser settings, though some features may not function properly.

7. Data Security

We implement appropriate administrative, technical, and physical safeguards to protect your personal and health information against unauthorized access, use, or disclosure. While we strive to ensure security, no method of transmission over the internet is 100% secure.

8. Data Retention

We retain personal and health information only as long as necessary to fulfill the purposes outlined in this policy and to comply with legal, regulatory, professional, or contractual obligations. Clinical and health records are retained in accordance with the record-keeping requirements that apply to regulated behaviour analysts in Ontario. Clinical and health records are kept for at least 10 years after the date of the last service or, where the client is a child, for at least 10 years after the client turns 18 — whichever is longer. Non-clinical information (such as inquiry or billing details) is kept only as long as needed for the purposes described above or as required by law.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices or content. Please review their policies separately.

10. Children's Privacy

We handle children's information strictly for therapy purposes and only with the consent of a parent or legal guardian. We do not knowingly collect information from children without appropriate authorization.

11. Personal Health Information (PHIPA)

Because we provide health services, the personal health information we collect is handled in accordance with Ontario's Personal Health Information Protection Act, 2004 (PHIPA).

• Health Information Custodian: 15168261 Canada Inc. (operating as "Ontario ABA Therapy") is the health information custodian responsible for the personal health information in our custody and control.
• Privacy Officer / Contact Person: Our designated contact for privacy matters is Alvina Ashir (Privacy Officer), who can be reached at the contact details in Section 14.
• Your PHIPA rights: You have the right to access and request correction of your health records, to be informed of how your information is used and disclosed, and to withdraw or withhold consent in certain circumstances.

12. Your Rights (Canada)

Under Canadian privacy laws, you have the right to:

• Access your personal information;
• Request corrections to inaccurate information;
• Withdraw consent (subject to legal or contractual limits);
• Request deletion of your personal records, where applicable.

To exercise these rights, please contact us using the details below.

13. Access, Correction, or Deletion Requests

You may request to access your data, update incorrect information, or delete your personal records by contacting us:

• 📧 Email: admin@ontarioabatherapy.com
• 📞 Phone: +1 (647) 460-6503
• 🌐 Website: ontarioabatherapy.com

14. Contact Us

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised "Last Updated" date.

16. SMS Terms & Conditions

1. SMS Consent Communication

Phone numbers collected for SMS consent will not be shared with third parties for marketing purposes.

2. Types of Messages

• Appointment reminders;
• Follow-ups;
• Service updates.

Example: "Thank you for contacting Ontario ABA Therapy. We've received your request and will respond within one business day."

3. Message Frequency

Up to 10 messages per week, depending on services.

4. Fees

Standard message and data rates may apply.

5. Opt-In

Users opt in by filling out our forms.

6. Opt-Out

Reply "STOP" at any time to unsubscribe.

7. Help

Reply "HELP" or contact support using the details above.